Ed. Note: This post is part of the Commerce in the Community series highlighting the work of community leaders and organizations that are strengthening the middle class and providing ladders of opportunity for all Americans.
Below is an interview with Charlotte Haberaecker, President and CEO of Lutheran Services in America (LSA), one of the nation’s largest health and human services networks. Prior to joining LSA in 2012, Charlotte was the number-two executive at Global Impact, a $110 million non-profit organization that provides funding for critical humanitarian needs at home and around the world. Previously, she held senior leadership positions at Price Waterhouse where she directed a management consulting practice and Fannie Mae where she led an industry transformation initiative.
Q1: Tell us about Lutheran Services in America. What is your mission and main focus?
Lutheran Services in America (www.lutheranservices.org) is one of the largest health and human services networks in the country. Our more than 300 members provide a broad range of critical services from health care to children and family services, senior services, disaster relief, refugee services, disability support, housing, and employment support, among others. Collectively, LSA members touch the lives of 1 in 50 Americans each year in thousands of communities across the United States.
Ranked at #25 on the Philanthropy 400, the LSA network represents close to $21 billion in combined annual revenues in the U.S. Our members employ close to 250,000 people in all 50 states and parts of the U.S. Virgin Islands. Our members provide services to all, regardless of their religious affiliation, race, or social or economic background.
LSA works to ensure our members’ resilience in an increasingly evolving environment. Our newly revised mission is to “build valuable connections, amplify our voices and empower our members,” and our vision is a network of “connected, strong and thriving” members that “transform the lives of people and communities.” A distinguishing characteristic of our network is the deep trust and sharing that come from a shared set of values and goals. Our network strives to help people become self-sufficient so they can lead more independent, secure and higher quality lives. The deep trust facilitates rapid innovation and scale.
We help our members to build resilience through specialized programming for CEOs and executives; we also work to help build the capacity and infrastructure of our member organizations, for example by exploring new business models that can create more sustainable revenue streams. We also find opportunities for our 307 members to work together to achieve outcomes they couldn’t achieve on their own so they can grow and continue to serve their communities for generations to come.