Early in his tenure, Commerce Secretary Gary Locke issued a challenge to the entire Commerce Department to improve service delivery to the American public and to develop measureable standards by which each of the bureaus could judge their customer service and internal performance. It is this vision that launched the Commerce Performance Excellence program, putting the department at the cutting edge of the Administration’s efforts to increase the return on investment of government programs. The program supports the education of staff, recognition of significant achievements and the sharing of winning strategies to help the department become more engaged in improving processes to deliver more effective and efficient services.
On May 25, 2011, Secretary Locke recognized three exemplary employee teams from the Census Bureau, NOAA, and the Economic Development Administration with Performance Excellence Awards. For the second time in less than one year, Commerce employees were honored for successfully implementing streamlined processes to better the administration and delivery of service to the American people.
In this video, Secretary Locke, Acting Deputy Secretary Rebecca Blank and others discuss the program, the awards and why process improvement matters.
In addition to its efforts to identify and promote quality improvements by role model teams throughout Commerce, the Performance Excellence program also deploys a system of Balanced Scorecards, quarterly Performance Reviews, and team process improvements to all bureaus. Employees can learn learn more about the Performance Excellence program and Award recipients as well as information on the Balanced Scorecard or how they can improve processes in their own office by visiting the Performance Excellence page on the Commerce Intranet.